Refund & Returns Policy
At Rajaji Hing (Raja Food Products), our commitment to purity, hygienic compounding, and customer satisfaction is absolute. We back every order with our prompt replacement and refund guarantee.
1. Returns & Replacement Eligibility
In adherence to FSSAI food safety regulations, edible spice products cannot be returned once the inner induction foil seal is broken or used.
- Eligible for 100% Free Replacement / Refund:
- Items received in damaged condition during transit or with a broken container seal.
- Items with physical defect or leakage.
- Incorrect product variant, form, or weight delivered.
- Verified manufacturing defects.
- Non-Returnable Items:
- Products where the inner tamper-evident foil seal has been peeled or opened.
- Requests submitted after more than 5 days from the recorded delivery date.
2. How to Claim a Replacement or Refund
To request a replacement or refund within 5 days of delivery:
- Send a message on WhatsApp to +91 94604 66171 or email rajajihing@gmail.com with your Order ID.
- Attach 1–2 photos or a short video showing the damaged or incorrect item.
- Our team in Jodhpur will verify your request within 12 to 24 business hours and immediately dispatch a fresh replacement or process a full refund.
3. Refund Timelines & Modes
- Prepaid Orders: Refund is credited back to your original source account (UPI, Card, Net Banking) within 5 to 7 business days.
- COD Orders: Refund is transferred directly to your bank account via UPI or IMPS/NEFT upon receiving your account details.
4. Order Cancellation
Orders can be cancelled free of charge prior to dispatch by calling or WhatsApping +91 94604 66171.
Need Help with a Return or Refund?
Reach out to our customer care team and we will resolve it promptly.